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Position Available –

Loan Servicing Coordinator

SUMMARY:

Quantum Servicing, a leading nationwide Servicer, Asset Management and Loss Mitigation resolution provider to the mortgage industry, is seeking a Customer Service Representative for our Tampa, FL office.  An entrepreneurial and fast-paced subsidiary of Rialto Capital, a premier Real Estate Investment, Asset Management, and Servicing firm, Quantum is committed to attracting, rewarding, and developing best talent in our industry to succeed in attaining our challenging operating growth objectives.

Responsibilities include handling a large volume of inbound calls in a timely manner, use various resources to help resolve Borrower inquiries or direct them to the appropriate department. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance. As of the voice of our company, the Loan Servicing Coordinator must possess excellent communication and interpersonal skills.

KEY RESPONSIBILITIES:

  • Answer customer inquiries as you listen to, understand, engage with, and respond to customers – that includes over the phone, or via written communication like email or letter
  • Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security
  • Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately
  • Answer inquiries regarding loan servicing items such as billing statements, loan  payments, property tax and insurance, and fees
  • Responsible for handling loan servicing requests such as advances, pay-downs, copies of statements and bills, research on billing issues, insurance, escrows, flood insurance, etc.
  • Obtain complete and accurate documentation from customers and approved third parties
  • Make comprehensive notes in the system of record detailing all communications with the customer (s)
  • Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation
  • Full ownership regarding problem solving and escalation, to ensure timely resolution
  • Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Communicate effectively with individuals and teams to ensure high quality and timely outcome of customer requests
  • Leverage data and insights gathered by the call center to recommend process improvements 

SPECIFICATIONS:

  • High school diploma from a US accredited institution required
  • Experience working in a call center or customer-support role is a plus
  • Strong active-listening and verbal communication skills
  • Ability to multitask and manage time effectively
  • Friendly and pleasant manner
  • Attention to detail
  • Problem solving skills
  • Proficiency with Outlook, Excel, and Word

Working Conditions

While performing the duties of this job, the Associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop. The Associate must occasionally lift and/or move up to 25 pounds. Evening and/or weekend work may be necessary to meet deadlines. This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties.
Rialto Capital is committed to the principles of Equal Employment Opportunity. Our policy is to provide equal employment opportunity to all applicants and Associates without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age (40+), disability, veteran status, genetic information (including family medical history), or any other legally protected status.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.

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Job Snapshot

Employment Type:

Full Time

Location:

Tampa, FL

Job Type:

Asset Management

Experience:

1 Year
Contact Human Resources

If you think you have what it takes to be a part of a fast-paced, high-performance team of entrepreneurs, and talented real estate investment and asset management experts, we want to hear from you.

For more information about career opportunities or to submit your resume, contact us at:

Core Competencies

Rialto Capital focuses on the following core competencies in both recruitment and Associate development.

Our Total Rewards

Rialto Capital provides an attractive Total Rewards package for our Associates, which includes:

Get to Know us –
About Rialto Capital

Rialto Capital is a fully integrated real estate investment management, asset management and operating company. Rialto Capital was formed in 2007, and since its founding, has participated in the investment of billions of dollars of equity in real estate assets. The company invests and manages assets throughout the capital structure in real estate properties, loans, and securities.

We are headquartered in Miami, with offices in New York City and across the US. We offer Market Competitive Compensation including Bonus Opportunity for many roles, as well as: Paid Holidays, Vacation, Personal and Sick Time, 401(k) Plan with Company Match, Medical, Dental, and Vision Plans, Company Paid Life & Disability Insurance and Paid Parental Leave.

Additional Openings
The term "Rialto Capital" refers to Rialto Management Group, LLC (“RMG”) and its subsidiaries: Rialto Capital Management, LLC, the registered investment advisor ("RCM"), and Rialto Capital Advisors, LLC, the asset manager and special servicer ("RCA"). All information as of 12/31/2020, unless otherwise noted.
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