Position Available –

Customer Service Representative

Published – April 16, 2024

KEY RESPONSIBILITIES

Answer customer inquiries through the call center or loan inquiry email
Greet customers in a courteous, friendly, and professional manner
Research and resolve inquiries to ensure customer satisfaction
Listen attentively to customer needs and concerns
Answer inquiries by clarifying desired information by researching, locating, and providing information
As often as possible, meet customer requirements through first contact resolution
Confirm customer understanding of the solution and provide additional resources as needed
Communicate effectively with individuals and teams to ensure high quality and timely outcome of customer requests
Leverage data and insights gathered by the call center to recommend process improvements

SPECIFICATIONS

High school diploma from a US accredited institution required
Experience working in a call center or customer-support role is a plus
Strong active-listening and verbal communication skills
Ability to multitask and manage time effectively
Friendly and pleasant manner
Attention to detail
Problem solving skills
Proficiency with Outlook, Excel, and Word

Working Conditions

While performing the duties of this job, the Associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop. The Associate must occasionally lift and/or move up to 25 pounds. Evening and/or weekend work may be necessary to meet deadlines. This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties.

Rialto Capital is committed to the principles of Equal Employment Opportunity. Our policy is to provide equal employment opportunity to all applicants and Associates without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age (40+), disability, veteran status, genetic information (including family medical history), or any other legally protected status.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.

To learn more about E-Verify, including your rights and responsibilities, please visit: e-verify.gov.

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Job Snapshot

Employment Type:

Full Time

Location:

Tampa, FL

Job Type:

Asset Management

Experience:

1 Year

Contact Human Resources

If you think you have what it takes to be a part of a fast-paced, high-performance team of entrepreneurs, and talented real estate investment and asset management experts, we want to hear from you.

For more information about career opportunities or to submit your resume, contact us at:

Core Competencies

Rialto Capital focuses on the following core competencies in both recruitment and Associate development.

Our Total Rewards

Rialto Capital provides an attractive Total Rewards package for our Associates, which includes:

Get to Know us –

About Rialto Capital

Rialto Capital is a fully integrated real estate investment management, asset management and operating company. Rialto Capital was formed in 2007, and since its founding, has participated in the investment of billions of dollars of equity in real estate assets. The company invests and manages assets throughout the capital structure in real estate properties, loans, and securities.

We are headquartered in Miami, with offices in New York City and across the US. We offer Market Competitive Compensation including Bonus Opportunity for many roles, as well as: Paid Holidays, Vacation, Personal and Sick Time, 401(k) Plan with Company Match, Medical, Dental, and Vision Plans, Company Paid Life & Disability Insurance and Paid Parental Leave.

Additional Openings

Analyst – Investor Relations & Fund Operations

04/19/2024

Analyst – AM Business Planning

04/16/2024

The term "Rialto Capital" refers to Rialto Management Group, LLC (“RMG”) and its subsidiaries: Rialto Capital Management, LLC, the registered investment advisor ("RCM"), and Rialto Capital Advisors, LLC, the asset manager and special servicer ("RCA"). All information as of 12/31/2020, unless otherwise noted.