Quantum Servicing, a leading nationwide Servicer, Asset Management and Loss Mitigation resolution provider to the mortgage industry, is seeking a Loan Servicing Specialist for our Tampa, FL office. An entrepreneurial and fast-paced subsidiary of Rialto Capital, a premier Real Estate Investment, Asset Management, and Servicing firm, Quantum is committed to attracting, rewarding, and developing best talent in our industry to succeed in attaining our challenging operating growth objectives.
Responsibilities include Cash processing, Loan Boarding, Restructures/System administration (and various other tasks as assigned) performed completely and accurately as detailed in the applicable loan or deal documents, and in accordance with regulatory guidelines. Additionally, the Loan Servicing Specialist will be responsible for complex loan review and correction where applicable.
KEY RESPONSIBILITIES:
- Ensure all cash, and shadow cash is posted to the loan record within all timeliness and accuracy standards.
- Review and process invoices
- Order and process the ordering of collateral documents.
- Review restructure documents and checklist(s) and ensure that all modified loan terms are complete, accurate and consistent with servicing policies.
- Ensure the system of record reconciles to the outstanding indebtedness for all loan types.
- Demonstrate in depth understanding of the system of record to include but not limited to; capitalizations, deferments, waivers, payments in kind, consolidations, rate changes, default date / rate changes, due date changes, and expense reallocations.
- Reconcile clearing and custodial bank account activity where necessary.
- Display a strong sense of urgency regarding clearing applicable unapplied amounts from loan level suspense.
- Work closely with Asset Managers, Bankruptcy department, and Billing to research and resolve any discrepancies with the loan documents or system of record.
- Send clear and concise communications to all stakeholders detailing the nature of all changes in loan terms, and cash application.
- Ensure applicable documents are uploaded to the system of record as necessary.
- Resolve complex loan issues, ensuring the system of record reflects the loan terms per the applicable loan documents.
- Promptly comply with all audit requests related to the reconciliation of the system of record to the applicable loan documents.
- Process incoming invoices for prompt approval and payment
- Process non transfer request for a timely review and response.
SPECIFICATIONS:
- Associate degree in business management or real estate is preferred or equivalent work experience.
- 2 years of experience with mortgage servicing, cash processing and relevant industry practices
- Commercial mortgage servicing related experience is strongly preferred.
- Experience reviewing and analyzing commercial loan documents; specifically, waterfall for payment application.
- Demonstrated analytical and problem-solving skills.
- Commitment to professional and personal excellence/achievement
- Ability to work independently in a multi-tasking environment.
- Ability to work flexible hours based on daily production.
- Mandatory month end attendance
- Strong team player
- Excellent written and verbal communication and interpersonal skills.
- Strong attention to details
- Excellent PC skills, including word processing & spreadsheet applications.
- Evening and weekend work is at times required.
