Summary
The Business Analyst will act as a connector across all IT areas and business users, ensuring initiatives deliver consistent value and align with enterprise priorities. This role blends Agile portfolio-style management with business analysis and vendor oversight. The Analyst will facilitate intake, triage, and escalation of requests, help prioritize and refine backlogs, and actively coordinate between internal users, IT teams, and vendors to deliver projects, resolve issues, and evolve systems.
Key Responsibilities
- Engage with business users and IT teams to capture needs, co-create user stories, and translate requirements into actionable backlog items that drive adoption and value.
- Serve as the primary facilitator for vendor interactions by managing relationships, monitoring contracts and SLAs, and driving timely resolution of issues through clear escalation paths.
- Facilitate Stakeholder Alignment – Bridge communication between IT and business stakeholders, track progress, and drive adoption of improvements that ensure the success of IT initiatives.
Specifications
- Bachelor’s Degree required in IT or related field.
- 5+ years of experience managing IT initiatives with Agile or hybrid methodologies.
- Familiarity with IT frameworks such as Security, Development, Risk Management.
- Skilled in Agile portfolio or program management tools (Smartsheet, Monday).
- Strong communication and facilitation skills with executives and technical teams.
