Position Available –

IT – Site Support Administrator


Rialto Management Group is a fully integrated real estate investment management and asset management company with a dedicated special servicer. We invest and manage assets throughout the real estate capital structure in properties, loans, and securities. Our mission is to create long-term value for our investors and sustain results across market cycles. Headquartered in Miami, FL, Rialto has professionals operating from 12 locations throughout the United States. For more information, please visit rialtocapital.com.

We are seeking an experienced and dedicated Site Support Administrator with expertise in 2nd level support to join our growing IT team. The ideal candidate will have a strong background in ITIL v3+ service desk functions, providing exceptional technical site support and customer service to our internal users while performing in-depth research for solutions and liaising with vendors as necessary.

Key Responsibilities:

  • Serve as the primary point of contact for all IT-related incidents, requests, and inquiries, including complex issues requiring 2nd level support.
  • Provide prompt, efficient, and professional first and second-level support via phone, email and chat.
  • Utilize ITIL v3+ service desk best practices to manage and prioritize incoming tickets.
  • Perform in-depth research for solutions, which may involve contacting vendors, such as Microsoft, to resolve issues.
  • Log, categorize, and document all service requests and incidents in the ITSM system.
  • Monitor and maintain IT equipment, including endpoints such as desktop, laptops, iPhone, and iPad.
  • Assist in the implementation of IT projects, including hardware and software installations and upgrades.
  • Train and educate users on company IT policies, procedures, and best practices.
  • Identify opportunities to improve service levels, system performance, and end-user satisfaction.
  • Maintain a professional, customer-focused attitude and build strong relationships with internal stakeholders.


  • Bachelor’s degree in computer science, Information Technology, or a related field
  • A minimum of 5 years of experience in an ITIL v3+ service desk or technical support role
  • ITIL v3+ Foundation certification is strongly preferred.
  • In-depth knowledge of Windows 11 and macOS operating systems, MS Office Suite, and common software applications
  • Strong knowledge of Windows 11 managed by Microsoft Intune
  • Strong knowledge of Microsoft Teams and Zoom Collaboration Tools.
  • Familiarity with networking principles, hardware, and troubleshooting techniques.
  • Strong problem-solving, analytical, and critical thinking skills
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to work independently and as part of a team.
  • Detail-oriented with strong organizational and time management skills
  • Availability to work occasional evenings, weekends, and holidays as needed.



Working Conditions

While performing the duties of this job, the Associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop. The Associate must occasionally lift and/or move up to 25 pounds. Evening and/or weekend work may be necessary to meet deadlines. This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties.
Rialto Capital is committed to the principles of Equal Employment Opportunity. Our policy is to provide equal employment opportunity to all applicants and Associates without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age (40+), disability, veteran status, genetic information (including family medical history), or any other legally protected status.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.

Share this job –

Job Snapshot

Employment Type:

Full Time


Miami, FL

Job Type:



5+ years
Contact Human Resources

If you think you have what it takes to be a part of a fast-paced, high-performance team of entrepreneurs, and talented real estate investment and asset management experts, we want to hear from you.

For more information about career opportunities or to submit your resume, contact us at:

Core Competencies

Rialto Capital focuses on the following core competencies in both recruitment and Associate development.

Our Total Rewards

Rialto Capital provides an attractive Total Rewards package for our Associates, which includes:

Get to Know us –
About Rialto Capital

Rialto Capital is a fully integrated real estate investment management, asset management and operating company. Rialto Capital was formed in 2007, and since its founding, has participated in the investment of billions of dollars of equity in real estate assets. The company invests and manages assets throughout the capital structure in real estate properties, loans, and securities.

We are headquartered in Miami, with offices in New York City and across the US. We offer Market Competitive Compensation including Bonus Opportunity for many roles, as well as: Paid Holidays, Vacation, Personal and Sick Time, 401(k) Plan with Company Match, Medical, Dental, and Vision Plans, Company Paid Life & Disability Insurance and Paid Parental Leave.

The term "Rialto Capital" refers to Rialto Management Group, LLC (“RMG”) and its subsidiaries: Rialto Capital Management, LLC, the registered investment advisor ("RCM"), and Rialto Capital Advisors, LLC, the asset manager and special servicer ("RCA"). All information as of 12/31/2020, unless otherwise noted.
Copyright ©2023 Rialto Management Group, LLC All rights reserved.