Position Available –

IT- Infrastructure Engineer


Rialto Management Group is a fully integrated real estate investment management and asset management company with a dedicated special servicer. We invest and manage assets throughout the real estate capital structure in properties, loans, and securities. Our mission is to create long-term value for our investors and sustain results across market cycles. Headquartered in Miami, FL, Rialto has professionals operating from 12 locations throughout the United States. For more information, please visit rialtocapital.com.

Rialto Management Group is seeking a skilled IT Infrastructure Engineer with a focus on Endpoint Services Management to join our team. The successful candidate will be responsible for building, implementing, and maintaining the infrastructure to proactively manage endpoint devices, maximizing availability, and improving user experiences using modern zero-touch concepts. This includes Windows 11, iOS devices, Microsoft Office 365, Google Workspace, and various Microsoft Azure services. The ideal candidate should be able to work independently and collaboratively within a team to maintain and troubleshoot systems as needed.


Key Responsibilities:

  • Deliver second and third-level support for Azure AD joined Windows 11 devices managed through Microsoft Intune/Autopilot, utilizing remote support tools such as Microsoft TeamViewer and Ninja One for system and application issues, particularly with Microsoft Office 365 Suite Apps (Teams, Outlook, Excel) and Zoom Services (Rooms, Meetings, Phones), including the process of vendor escalation.
  • Design, implement, and manage a patch management process for Azure AD joined Windows 11 devices using Microsoft Intune and Ninja RMM. The ideal candidate will be capable of designing, prototyping, and testing a zero-touch automation process using Restful API, PowerShell, Python, and orchestration tools like Okta Workflows. This process should utilize data from IT infrastructure (Fortinet FortiClient), ITSM platforms (Salesforce, Freshservice, NinjaOne), and external patch management databases, integrating communication with users through email (Office365/Exchange Online) and Microsoft Teams.
  • Offer third-level support for various endpoints and peripherals, such as printers, iPads, and iPhones.
  • Provide third-level support for high-usage infrastructure components, including Zoom Rooms and Verkada Access Control systems.
  • Implement automation for 100% of IT services to ensure minimal user disruption, aiming for a future where remote and silent deployment, configuration, and troubleshooting are seamlessly conducted without direct device manipulation.
  • Apply ITIL v3+ service operations concepts and best practices.


Job Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune.
  • Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts.
  • Familiarity with Fortinet FortiGate, Cisco Switches for LAN access, and Meraki Wi-Fi systems.
  • Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.
  • Proficiency in IT shell scripting, such as Batch and PowerShell.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Ability to work both independently and within a team environment.
  • Relevant certifications in Windows 11 endpoint management, such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert strongly preferred.

Working Conditions

While performing the duties of this job, the Associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop. The Associate must occasionally lift and/or move up to 25 pounds. Evening and/or weekend work may be necessary to meet deadlines. This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties.
Rialto Capital is committed to the principles of Equal Employment Opportunity. Our policy is to provide equal employment opportunity to all applicants and Associates without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age (40+), disability, veteran status, genetic information (including family medical history), or any other legally protected status.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.

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Job Snapshot

Employment Type:

Full Time


Miami, FL

Job Type:



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If you think you have what it takes to be a part of a fast-paced, high-performance team of entrepreneurs, and talented real estate investment and asset management experts, we want to hear from you.

For more information about career opportunities or to submit your resume, contact us at:

Core Competencies

Rialto Capital focuses on the following core competencies in both recruitment and Associate development.

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Get to Know us –
About Rialto Capital

Rialto Capital is a fully integrated real estate investment management, asset management and operating company. Rialto Capital was formed in 2007, and since its founding, has participated in the investment of billions of dollars of equity in real estate assets. The company invests and manages assets throughout the capital structure in real estate properties, loans, and securities.

We are headquartered in Miami, with offices in New York City and across the US. We offer Market Competitive Compensation including Bonus Opportunity for many roles, as well as: Paid Holidays, Vacation, Personal and Sick Time, 401(k) Plan with Company Match, Medical, Dental, and Vision Plans, Company Paid Life & Disability Insurance and Paid Parental Leave.

The term "Rialto Capital" refers to Rialto Management Group, LLC (“RMG”) and its subsidiaries: Rialto Capital Management, LLC, the registered investment advisor ("RCM"), and Rialto Capital Advisors, LLC, the asset manager and special servicer ("RCA"). All information as of 12/31/2020, unless otherwise noted.
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