Summary:
Rialto Management Group is a fully integrated real estate investment management and asset management company with a dedicated special servicer. We invest and manage assets throughout the real estate capital structure in properties, loans, and securities. Our mission is to create long-term value for our investors and sustain results across market cycles. Headquartered in Miami, FL, Rialto has professionals operating from 12 locations throughout the United States. For more information, please visit rialtocapital.com.
Rialto Management Group is seeking a skilled IT Infrastructure Administrator with a focus on Endpoint Services Management to join our team. The successful candidate will be responsible for building, implementing, and maintaining the infrastructure to proactively manage endpoint devices, maximizing availability, and improving user experiences using modern zero-touch concepts. This includes Windows 11, iOS devices, Microsoft Office 365, Google Workspace, and various Microsoft Azure services. The ideal candidate should be able to work independently and collaboratively within a team to maintain and troubleshoot systems as needed.
Key Responsibilities:
- Develop and maintain endpoint services infrastructure using zero-touch concepts and best practices.
- Provide 2nd and 3rd level ITIL support, including vendor escalation.
- Manage Windows 11 devices using Microsoft Intune and Windows Autopilot.
- Administer iPhones and iPads using Microsoft Intune and JAMF.
- Support Microsoft Office 365 and Google Workspace applications and services.
- Manage Microsoft AAD, ADDS, and AADDS.
- Administer Microsoft Network Services, such as DHCP, DNS, and File Server.
- Utilize Microsoft Azure services, including Storage Account and Virtual Machine.
- Implement and maintain patch management strategies using Microsoft Intune and Apple Business Manager.
- Troubleshoot network issues without direct access to Fortinet Firewalls, Cisco Switches, and Meraki Wi-Fi systems.
- Maintain and troubleshoot Microsoft Teams and Zoom Rooms with Shure Dante Devices.
- Apply ITIL v3+ service operations concepts and best practices.
- Develop and maintain IT shell scripts, such as Batch and PowerShell.
- Utilize Ninja RMM for remote monitoring and management.
Job Qualifications:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune.
- Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts.
- Familiarity with Fortinet FortiGate, Cisco Switches for LAN access, and Meraki Wi-Fi systems.
- Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.
- Proficiency in IT shell scripting, such as Batch and PowerShell.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work both independently and within a team environment.
- Relevant certifications in Windows 11 endpoint management, such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert
